Yes, our Smart Garden is designed to monitor water levels itself. But there are some exceptions when you might overlook the set-up process.
If you pour too much water inside, the system does not regulate properly (the water level indicating float should always remain below the Smart Garden surface).
Also, you could first check the white wicks inside the cups. Sometimes, the wicks that transfer water to the pods have moved out of place. Remove the cup to see if all the straws look the same. If you see that some wicks are pointing out further than the others, just press it on a table or some other hard surface until they’re all even. When re-seating, make sure the wick clicks into the plastic of the refill cup.
If your plant pods still seem too wet (which may cause moss and mold), just click the pods out of the garden for 1-2 days to let them dry. Please note that this could happen in the first stage of the growth. The substrates have the same amount of moisture inside, but when the plants are smaller, they need less water which can lead to overwatering in the beginning. That problem should resolve when plants are bigger and need more water.