A full refund is also available up to 30 days after you received the item, providing the following additional criteria are met:
- The garden and/or pods are unused, in the original packaging, and in the same condition they were received in.
- Garden and/or pods were received from us within the last 30 days.
- Proof of purchase (order number or email confirming purchase) must be provided;
- The cost of return shipping fees will be covered by customers.
Click here to find out more detailed information on Returns.
To return an item to Click and Grow, you should contact us via https://support.clickandgrow.com/hc/en-us/requests/new.
Our Support team will provide you with shipping information and additional details where necessary. Returned items will require us to receive confirmation at an offsite location before the refund can be processed. Refund amounts for returned items will be credited to you in the same currency. Shipping expenses cannot be refunded.
Gardens or pods purchased through resellers, retail partners, or other websites are ineligible for a refund through us. Please consult their returns policies for further information.
We do not offer exchanges.